The systems we've built, described exactly as they are.
Two of the studies below describe real client systems we designed and still maintain — Evan Downey Real Estate Group and Forest Sports. The rest are clearly marked Sample: illustrative examples of patterns we apply across industries, generalised so no client detail is implied that isn't true. We don't publish invented metrics or logos we haven't earned.
Evan Downey Real Estate Group
A buyer-qualification system that turns every WhatsApp enquiry into a logged, qualified buyer profile with the agent notified in real time.
Read the case studyForest Sports
Instagram lead follow-up and quote tracking for an international sportswear and teamwear exporter, so no enquiry goes unanswered or untracked.
Read the case studyOrder exception handling for a multi-channel retailer
Sample: a pattern for catching stock and address problems on orders before customers notice — and reducing support tickets caused by silence, not the underlying issue.
Read the case studyClient intake for a professional services firm
Sample: a pattern for turning a manual, multi-step client onboarding checklist into a single reliable trigger.
Read the case studyFreight quote handling for a logistics broker
Sample: a pattern for taking quote requests from inbox to priced, tracked response without manual re-typing of shipment details.
Read the case studySupport triage for a growing customer base
Sample: a pattern for classifying, drafting and routing inbound support messages so a small team can keep pace with a growing inbox.
Read the case studyHow we approach delivery
Every system above followed the same process: scope, build, ship, then maintain monthly. See how that works and what we cover end to end.
Have a similar process worth removing manual work from?
Tell us what's repetitive today. We'll tell you honestly what's worth automating.